FAQ

if you have a question that is not here, please click here to contact us!

WHERE ARE YOU?

Jett Print are located in the Biggest Little Town in Australia, Mullumbimby, in Northern NSW, just near Byron Bay & not too far from Tweed Heads, The Gold Coast & Brisbane. We are an online based business and are always contactable via phone or email from 9 am – 5 pm, Monday – Friday.

Jett Print operates from a remote office, which means we do not print on-site. We specialise in print management & partner with Australian businesses only. We have sourced professional trade only printers that consistently produce high quality printed material. Whatever your printing requirements, you can guarantee that when you place your order with Jett Print it is handled by experienced and skilled professionals. The majority of our trusted print partners are based on the Gold Coast, Brisbane & Northern NSW. All Graphic & Web Design is done in house by Jett Print.

WHAT’S YOUR TURNAROUND TIME?
Jett Print dispatch the majority of our products within 2-3 days from order placement. NCR Books & Drink Coasters can take a little longer. Delivery time depends on your location. Please speak with us if you have a strict deadline, we will work with you.

CAN YOU GIVE ME A QUOTE?
Sure can! Fill out our Quote Request Form or email us or phone us with your requirements & we will email you a quote as quick as we can.

HOW DO I ORDER?
Head on over to our shop or email us your print ready file, or if you require Graphic Design or set up of a file , let us know & we will get that process started. If your file is right to go you will get a confirmation email with a proof attached that will need to be approved with confirmation of payment before we can process your order.

HOW DO I PAY?
Payment is accepted via EFT or Credit Card. After you place your order, you will be an emailed an invoice. Payment is required before commencement of work.

WHAT IS A PRINT READY FILE?
A print ready file is exactly that, a file that is supplied to us correctly & ready for printing click here for all the info you need. You can also check out our templates page for additional information. Please call us if you have any questions or if you need us to assist you with Graphic Design.

WHAT IS A “PROOF”?
An electronic proof is emailed to you for every order. The proof allows you to confirm we are printing the correct file and that the layout is what you are after. Every order must be approved prior to printing. We are able to supply hard copy proofs as well, cost for these are additional, POA.

HOW CAN I BE SURE I AM ORDERING THE CORRECT PRODUCT?
Jett Print has tried to make specifications clear on all our product pages but if you are in doubt, you can ask us quickly via our live chat feature or you can email or call us, we are always happy to help out.

WHAT IF I CAN’T FIND WHAT I AM LOOKING FOR?
If you are after a specific item, please email us so we can provide a personalised quote for you.

HOW MUCH IS DELIVERY?
Delivery is included on most products (additional charges may apply for Drink Coasters, depending on location), for a street address only, delivery to PO Boxes will be additional for all products, POA. Delivery is for 1 x Delivery Point only. Delivery does not include Distribution, Multiple Delivery Points or Split Deliveries. We can organise these services for you though, POA.